Overview
Askable is committed to keeping our platform fair and free from fraud. To do that — and to make sure we know who we contract with and pay — we verify the identity of every participant. This page explains how we verify your identity, why we do it, and what happens to your information along the way.
We use Jumio to carry out identity verification. Jumio is an independent controller of the information it collects directly from you during verification and handles that information under its own Privacy Notice, available at https://www.jumio.com/privacy-center/privacy-notices.
You can verify your identity in one of two ways:
Face detection, which collects biometric information (a “faceprint”), or
Document verification, using a government-issued ID.
Face detection is optional. You can always choose document verification instead, and you can switch between the two. Completing one of the two checks is required to take part in paid studies. Both options also confirm that you are 18 or over.
Why do we ask you to verify your identity?
Askable pays participants real money for their time, so we have a responsibility to make sure the people we pay are real, unique individuals and that payments reach the right person.
Keeping the platform fair matters to us. Like many platforms, we deal with people who create duplicate accounts to get around our safeguards. Verifying identity protects genuine participants like you: it helps make sure research opportunities go to real people, and it stops anyone from using your identity fraudulently on our platform.
As a participant, you work with us as a contractor. Like any business, we need to confirm who we’re contracting with and paying before we can pay you for your work.
Option 1: Face detection
What information does Jumio collect, and what does Askable receive?
With the face check, Jumio carries out two related checks:
A liveness check.
A brief on-screen prompt confirms you are a real, live person — not a photo or pre-recorded video. Think of it as a short selfie prompt. The result (pass or fail) is returned instantly. For details of how Jumio collects, uses, stores and deletes this information, see Jumio's Privacy Notice.
A faceprint.
A still image of your face is used to create a faceprint — a unique numerical pattern based on your facial features. A faceprint works a bit like a fingerprint and confirms that your account is unique to you. The image and the faceprint are created and held by Jumio, not by Askable.
How does it work?
When you register as a participant, you’ll be asked to verify your identity and can choose face detection or document verification. After you choose, we show you a page explaining how the check works and what's collected. If you agree, you continue with the check; if you don’t, you can use document verification instead.
You’re redirected to Jumio to complete the following steps:
Liveness check — a brief on-screen prompt confirming you’re present in real time. For details of what Jumio collects and retains at this step, please refer to Jumio's privacy notice.
Faceprint creation — a still image is taken and converted into your faceprint. This is done by Jumio, which stores your image and faceprint. Askable receives only the results of the check and a reference number. We pass Jumio a reference linked to your account so the result can be matched to you; we don’t send your name, email or any other details.
Uniqueness check — your faceprint is compared against other faceprints held by Jumio to confirm that the same person isn’t running multiple accounts or impersonating someone else. If there’s no match, you’re verified and ready to join studies.
Deletion — Jumio's handling of the information it collects - including retention and deletion - is described in Jumio's Privacy Notice.
How long is your data kept, and where?
Askable does not receive or store your facial image or biometric data. Askable receives and stores only the check result (verified / not verified / duplicate-flagged), a Jumio reference number and the time of the attempt. Askable keeps this limited information for the life of your account.
Jumio's handling of the information it collects is described in Jumio's Privacy Notice.
Option 2: Document verification
What information does Jumio collect, and what does Askable receive?
Askable doesn’t collect or receive this information - it’s collected by Jumio under its privacy notice, available at https://www.jumio.com/privacy-center/privacy-notices.
How does it work?
When you register as a participant, you’ll be asked to verify your identity and can choose face detection or document verification. You can also switch to document verification at any time by contacting support@askable.com.
You’re redirected to Jumio to complete document verification. You’ll need a government-issued ID, such as a passport or driver’s licence. In the Jumio session, Jumio captures a short clip from your camera and an image of your ID.
When you finish, Jumio tells Askable whether you passed. Askable doesn’t receive a copy of your ID or any other personal information — only a “pass” or “fail” result and a reference number.
How long is your data kept, and where?
Askable keeps the result and reference data for the life of your account. This does not include your ID documents, which Askable never receives.
Jumio is responsible for the identity document information it collects. For details of Jumio's retention, deletion, storage and international transfer practices, see Jumio's Privacy Notice.
What if I’m flagged during the check?
Occasionally the system may flag an account for review — for example, if there’s an unexpected similarity to an existing account. If this happens, our systems automatically prevent the new account from being created. You’ll be told this has happened and that your existing account remains available to use. If you think the result is wrong, you can contact our support team and a member of our team will review it. If you’re confirmed as a genuine participant, full access is restored straight away.
What if I change my mind?
Askable can respond to requests concerning the limited verification records it holds, subject to applicable law and any lawful reason for continued retention. For requests concerning facial images, biometric data or identity documents collected by Jumio, follow the process in Jumio's Privacy Notice.
What if I close my Askable account?
Askable keeps the check result, Jumio reference number and time of the attempt for the life of your account and otherwise handles retention in accordance with Askable's Privacy Policy.
Jumio independently determines how long it keeps the information it collects; see Jumio's Privacy Notice.
Your rights
For full detail, see our Privacy Policy at https://www.askable.com/legal/privacy-policy
Questions?
For more detail, see our Privacy Policy at https://www.askable.com/legal/privacy-policy, or get in touch with the Askable Privacy team at privacy@askable.com