How do I ensure an optimised experience?
Askable Sessions only works on a desktop or laptop.
You can only access Sessions from Google Chrome.
How much does it cost?
Don't worry, we know that research can be all over the place and project by project, that's why we only charge for when you actually need and use Askable Sessions. A simple 5 credits per participant will be added to your booking during setup if you choose Askable Sessions. That's it. Simple.
How do my colleagues join the call?
Invite as a 'Facilitator'
If you want another facilitator on the call with you, all they need to do is be a part of your Askable team and click on the meeting link, logged in as them. Alternatively, once you have started the call, you can invite them via a link that is available once the call commences.
Invite as an 'Observer'
An observer does not have to have an Askable account and by default is muted and webcam turned off. You can invite Observers via their own link and set a password for the call if you wish.
How does it work if there is more than one facilitator?
Whoever is currently talking is who will be displayed to the participant. There is no grid view option, it's a 'spotlight' option by default.
Are observers visible to participants and researchers?
For transparency, observers are visible to other attendees, however their camera and microphone are off by default so as not to disturb participants as they join.
Observers can turn their cam and mic on at any time, and an observer's name will be visible when they join and for the duration of the call, unless they turn their cam or mic on.
Observers are visually hidden from the layouts by default. All participants can see their names in the list of attendees e.g. Becky Smith:
How many people can join the call?
We support 1 participant and up to 49 facilitators and observers.
Do I need to send out the meeting links to the participant?
No! We take care of all that. Participants even have to do a laptop check before the session to ensure they are good to go.
How do I record the session?
Your meeting is automatically recorded, so no need to press anything. A few minutes after the finish time, you will be able to download the video next to the participant's name.
What if I have more questions?
We are always here for you, so either head to this help article for more info or write us a question via our live chat.
What if a participant hasn't received their Askable Sessions link?
Participants are emailed their session links 15 minutes before the start of the session. If they can't find the link in their email, the participant can also access it via their Askable account. If they contact you seeking support, please send them this article to help them gain access to the session: https://help.askable.com/en/articles/6696781-i-haven-t-received-the-link-to-join-my-session-askable-sessions