How can I ensure session recordings appear and participants are paid in Askable?
Overview
Session recordings in Askable are an essential component for analyzing study results. Ensuring that these recordings appear promptly and participants are compensated as needed follows a specific set of conditions. This article provides guidance to help you manage this process effectively.
Conditions for Session Recording Availability
Session recordings are made available only when the following key criteria are met:
Completion of Participant Status: - The participant's status must be marked as "Complete." If the status remains as "Confirmed," the system will not process the recording to appear.
Recording Enabled During the Session: - The session must have had the recording feature enabled to ensure a recording is available.
Steps to Ensure Recordings Are Accessible
If a session recording does not appear immediately after the session concludes, follow these steps to resolve the issue:
Check the participant's status in the system. - If it says "Confirmed," manually update the status to "Complete." This adjustment will trigger the recording to process.
Ensure that the session had the recording feature turned on during the actual session.
Verify that no errors occurred during the recording process. If issues persist, consult Askable’s support team for troubleshooting assistance.
Payment and Marking Participants as Complete
In unmoderated studies or other scenarios where participant input is required, marking a participant as "Complete" not only triggers the recording to appear but also initiates payment processing for that participant. Therefore, it is crucial to monitor and manage participant statuses accurately to avoid delays in recording visibility or payment.
FAQ
Q: How long does it take for the session recording to become available after the session ends?
A: The recording is typically available within minutes after the participant is marked as complete, provided the session had the recording enabled.
Q: Does marking a participant as complete always make the recording show up?
A: Yes, marking the status as "Complete" ensures the recording appears, and it also triggers the participant's payment.
Related Topics
Managing Participant Status in Askable
Troubleshooting Session Recording Issues
Enabling and Verifying Recording Options During a Session