You can message a participant from the participant list (dropdown next to their name, then Message) or from the Messages tab near the top right of your study.
Message one participant
Find them in the participant list.
Click the dropdown next to their name.
Select Message, type, and send.
Or open the Messages tab, search their name, and click into the chat.
Message participants in bulk
Tick the checkboxes next to multiple participants, in the participant list or the Messages tab, and send one message to all of them. Useful for pre-session instructions or location details.
Find a participant's email and phone number
Open their chat thread in the Messages tab; their contact details sit near the top right of the thread. See Where do I find participant's email and phone number? Please use these details only to coordinate your study.
We recommend keeping communication inside Askable where possible. It keeps everything in one place, and it means our support team has full context if you need help with a reschedule or an issue.
The participant removed themselves from my study
Their chat thread stays in the Messages tab, so you can still see the conversation history even though they no longer appear in your active participant list.
Getting an "unauthorised" error when messaging?
Your account is on the Guest role, which can't message participants. Ask an Admin on your team to upgrade your role, or have a Full Member send the message. See How to invite people and change their permissions.
How participants receive your messages
They get an SMS with the start of your message and a link into the Askable participant app, where they can read the full message and reply.