Contact support
The Help Centre is the fastest place for how-to answers. For anything else, our support team is on live chat: click the ? icon in the bottom left corner of the app and select Contact support, or use the chat on askable.com.
To get the fastest possible resolution, include in your first message:
Your study link or title (we can see the right context immediately)
What you were doing and what happened, including any error message
A screenshot or screen recording if something looks wrong
Participant names, if your question is about specific participants
Your deadline, if the issue is time-sensitive. We prioritise accordingly.
You can also email support@askable.com. Chat is faster for anything urgent.
The live chat is a third-party tool integrated in the Askable app. Askable is not responsible for any usability issues or feedback about the live chat you may have.
Check the status page
Seeing a blank screen, login failures or errors across the whole app? Check status.askable.com first. If there’s an incident, we’re already on it.
Share product feedback
Spotted a pain point or have an idea? We want it. Click the ? icon in the bottom left corner and select Give feedback to send it straight to our product team. The same menu shows What’s new, where you can see recent product releases.