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Troubleshooting screen sharing
Troubleshooting screen sharing

Learn how to enable permissions, start screen sharing, and troubleshoot common issues when sharing your screen on Askable for iOS and Android.

Updated over 3 weeks ago

Permissions and troubleshooting

If you're having trouble with screen sharing on Askable, this article will guide you through enabling permissions, starting a screen share, and troubleshooting common issues to ensure a smooth experience.

iOS - Enabling Permissions

Ensure you're "Camera" and "Microphone" permissions are enabled. You can do this in app at "Profile" -> "Permissions" or in your device settings.

How to screen share

  1. After you have entered the call, press the icon at the bottom of the page

  2. When prompted with a "Screen Broadcast" dialog, select "Askable" from the list to start screen sharing

Researcher cannot see screen share

If the researcher cannot see your screen share, try the following:

  1. Make sure you select "Askable" from the list of apps in the "Screen Broadcast" dialog

  2. Make sure you have a good internet connection

  3. If you're exiting the Askable app, do not dismiss the "Picture in Picture" after exiting the Askable app. This can be docked to the side of your screen if it is in the way.

Researcher cannot see screen share after exiting Askable app

If the researcher cannot see your screen share after exiting the Askable app, try the following:

  1. Make sure you have not dismissed the "Picture in Picture" after exiting the Askable app. This can be docked to the side of your screen if it is in the way.

  2. Make sure you have a good internet connection

  3. Check you're on the latest iOS version

  4. Check you're on the latest Askable version

Android - Enabling Permissions

Ensure you're "Camera", "Microphone" and "Notifications" permissions are enabled. You can do this in app at "Profile" -> "Permissions" or in your device settings.

How to screen share

  1. After you have entered the call, press the icon at the bottom of the page

  2. You will be prompted with a system dialog

    1. If there is an option to pick between "Share one app" or "Share entire screen", pick "Share entire screen" if you're unsure what app you need to share or need to share multiple apps.

    2. If not, click "Start now"

Microphone not working while screen sharing

Double check your "Notifications" permission are enabled, and there is a notification that says "Askable is running" after joining the call.

Researcher cannot see screen share after exiting Askable app

If the researcher cannot see your screen share after exiting the Askable app, try the following:

  1. Double check you have selected "Share entire screen" in the screen share dialog

  2. Ensure you have enabled "Notifications" permission

  3. Do not dismiss the "Picture in Picture" after exiting the Askable app. This can be docked to the side of your screen if it is in the way.

Screen share freezes for researcher after ~2-3 minutes

If the researcher indicates they can no longer see your screen share or hear you, try the following:

  1. Ensure you have enabled "Notifications" permission

  2. Do not dismiss the "Picture in Picture" after exiting the Askable app. This can be docked to the side of your screen if it is in the way.

Cannot turn screen share on

If you cannot toggle the screen share button, or it causes an error. Please ensure:

  1. You are not using a company device

  2. You do not have a company device policy that is blocking screen sharing on your device

  3. You have enabled and "Picture-in-Picture" in System Settings for Askable

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