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The Task/Survey won't load

Troubleshooting Steps for Unresponsive Tasks on Askable

Updated over a week ago

Congrats! You've been invited to complete a Survey or Online Task on Askable πŸ₯³
But...If you encounter issues with accessing the particular task, this could be due to various factors. Below are some steps you can take to troubleshoot the problem:

  1. Check Your Internet Connection: Ensure that you have a stable internet connection. If your connection is weak or intermittent, it may affect the loading of tasks.

  2. Restart Your Computer: Sometimes, restarting your computer can resolve temporary glitches or conflicts that may be causing the task to not load properly. After restarting, attempt to load the task again.

  3. Try a Different Browser: Certain browser settings or extensions may interfere with the loading of tasks. Try accessing Askable using a different browser to see if the issue persists.

  4. Try a Different Device: Sometimes certain tasks will require you to join on a specific device, such as a Computer as opposed to a Mobile Phone or Tablet. Please log in to your Askable on a different device and open the task to try again.

  5. Disable Ad Blockers: Ad blocking extensions or software may prevent certain tasks from loading correctly. Disable any ad blockers temporarily and try loading the task again.

  6. Contact your Researcher: If none of the above steps resolve the issue, you can send a quick message to your researcher via the chat feature to alert them to a technical issue. They will be able to provide assistance to the best of their abilities.

If you have successfully completed your Online Task, don't forget to Mark yourself as Complete on your Askable Account in order to receive your payment 🌟

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