Congrats on being invited to a survey or online task! 🥳 If you're having trouble getting in or it's not loading, don't stress — it's usually a quick fix. Work through these in order.
Internet & connection
Check your connection — a patchy signal can stop the task loading. Make sure it's strong and stable.
Refresh the page — often all it takes to get things moving again.
Browser & device
Use Chrome — if you're on any other browser, switch now. We support others but everything runs best on Chrome.
Clear your cache and cookies — old data can cause glitches.
Keep your browser updated.
Turn off ad-blockers (just for now) — they can block tasks from loading.
Try a different device — some tasks work best on a computer rather than a phone or tablet.
Account & settings
Log out and back in — resets your session and fixes a lot of small glitches.
Check mic & camera permissions — if the task needs audio or video, your browser must be allowed to use them. See Camera & microphone not working.
Close other apps — Zoom, Teams, etc. can hog your camera, mic, or bandwidth.
Update your device — prevents compatibility hiccups.
Quick fix
Restart your computer — clears temporary issues for a fresh start.
"I keep getting an unknown error when I try to start"
This is usually fixed by the steps above — Chrome, refresh, turn off VPN/ad-blockers, allow camera/mic, try another device. If it persists, let the researcher and our team know (below) with the study name.
Still stuck?
Message your researcher so they know — click Message Researcher or Report problem with Online task on the task screen. They'll help where they can.
You can also reach us via the Live Chat bubble (bottom-right of the Askable website) or Help & support.
Will I still get paid if it failed?
If a task genuinely won't work or errors out, you won't miss out — let us know and we'll make sure your participation is sorted. These issues are sometimes a platform bug on our end, not anything you did.
⭐ Important: if you did complete your online task, don't forget to mark yourself as Complete in your Askable account — that's what triggers your payment. See Track completion & reward processing.
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