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Troubleshooting Steps for Unresponsive Tasks on Askable

Updated today

Congrats! You’ve been invited to complete a Survey or Online Task on Askable 🥳


If you’re having trouble getting in, don’t stress - it could be a quick fix. Try these steps to get things working again:

Internet & Connection

Check Your Internet Connection

Make sure you’ve got a strong, stable connection. If it’s a bit patchy, the task might not load properly.

Give it a refresh

Sometimes a simple page refresh is all it takes to get things back on track.

Browser & Device

Clear your cache and cookies

Old data can sometimes cause issues - a quick clear-out might help.

Keep your browser up to date

Using the latest version helps everything run smoothly.

Switch browsers

If you are using anything other than Chrome, we recommend you switch now. Although we do our best to support all browsers we much prefer chrome.

Turn off ad blockers (just for now)

These can get in the way of tasks loading correctly.

Try a different device

Some tasks work best on a computer instead of a phone or tablet.

Account & Settings

Log out and back in

We know, we know. But this resets your session and often fixes little glitches!

Check mic and camera permissions

If your task needs audio or video, make sure your browser is allowed to use your mic and camera.

Close other apps

Apps like Zoom or Teams can hog your camera, mic, or internet. Close them before you try again.

Update your device

Keeping your device up to date helps prevent compatibility hiccups.

Quick Fixes

Restart your computer

A quick restart can clear out temporary issues and give you a fresh start.

Still stuck?

If you’ve tried the above and it’s still not working, send your researcher a quick message to let them know.

You can do this by clicking either "Message Researcher" or "Report problem with Online task"

They’ll be able to give you a hand to the best of their abilities.

You can also reach out to us via the Live Chat bubble on the bottom right hand corner of the Askable website.

If you have successfully completed your Online Task, don't forget to Mark yourself as Complete on your Askable Account in order to receive your payment 🌟

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