Initiating screen sharing
The first step to starting screen sharing is selecting the correct button on your device your screen.
The button that kind of looks like a computer screen with an up arrow? That's the one!
Mobile
Mobile
Computer
Computer
Once you select it, your device's system will pop up with it's own menu.
iOS
iOS
On this screen you select WHERE you're sharing you screen to. You will need to make sure 'Askable' is ticked, and then press 'Start Broadcast'.
Note: everything on your screen, including notifications, will be recorded. Enable Do Not Disturb to prevent unexpected notifications.
Android
Android
On Android devices you are presented with the opportunity to share your screen from either a specific application, or your entire screen.
Generally sharing your entire screen will be easier to navigate.
Note: Anything shown on your screen will be visible. Be careful with any sensitive information that may be available
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Computer (Chrome browser)
Computer (Chrome browser)
In Chrome you will have multiple options.
Chrome tab
This lets you pick a specific tab within the browser to share. You will need to select which tab.
Anything you do outside of that tab (even changing tabs) won't be visible.Window
This lets you pick a program or application. ie. Google Chrome, Microsoft Word
Anything you do within this program will be visible, but changing programs won't be visible. You will need to select a particular windowEntire screen
Everything can be seen. No matter the window, no matter the program.
NOTE: If audio from the screen sharing device is needed, you will need to share from a specific tab ONLY. 🔊
Troubleshooting
Sometimes with tech things don't work as expected!
Below are a few of the more common issues some people experience
Unsupported browsers
Unsupported browsers
Generally any native browsers to a device should have no problems.
ie. Safari on iOS, or Chrome on Android devices.
Other more niche browsers may encounter strange issues as we aren't able to always test on every browser.
Permissions
Permissions
Most devices require you to allow certain apps to access your screen, or allow "screen recording".
If you haven't received any prompt about allowing access you may need to navigate your device's settings.
Look for the Askable app, and the specific browser being used. You'll need to make sure they both have access to your camera, microphone, and screen recording so that everything goes smoothly!
Network
Network
If you've tried all other steps, and are still encountering issues, it's possible the network you are on may be blocking certain aspects of the call.
If you're on a Wi-Fi network, it could potentially be worth changing to your mobile data to see if there are any changes.
Similarly, if you are on your mobile data, it could be worth connecting to a Wi-Fi network to see if that helps!
Whenever you are going through troubleshooting steps, it would be best to exit and rejoin the call to see if the issue has been resolved!