Occasionally, our passwordless sign-in emails sent from notifications@auth.askable.com may be filtered or blocked by email security systems. Here are a few steps you or your IT team can follow to ensure these emails arrive safely in your inbox:
1. Add Askable to Your Contacts
One of the simplest ways to prevent these emails from being flagged as spam is to add our address to your contacts:
Add notifications@auth.askable.com to the contacts list in your email client (e.g., Outlook, Gmail).
If you use an email service with an address book or safe sender list, add our address there as well.
Tip: Adding an email address to a contact list typically signals your mail provider that you trust the sender.
2. Check Your Spam or Junk Mail Folder
If our emails don’t appear in your inbox:
Look in your Spam, Junk Mail or Promotions folder.
If you find any Askable emails there, mark them as “Not Junk” or “Not Spam” to train your email system to recognise and allow future messages.
3. Whitelist Askable’s Domain
If emails are still not getting through, it could be due to more stringent corporate, organisational, or email provider rules.
In this case, you may need to contact your email provider, or provide your IT / email administrator with:
Sending address: notifications@auth.askable.com
Domain: @auth.askable.com
Your IT team or email provider can then add @auth.askable.com to your safe-sender lists, firewalls or spam filters, ensuring passwordless sign-in emails from Askable arrive in your inbox.
4. Still Need Help?
If you’ve followed these steps and still can’t receive our passwordless sign-in emails, please:
Chat with our support team using our website chat feature: askable.com
Email us at support@askable.com, describing the steps you’ve taken so far.
Our team will be happy to work with you or your IT department to resolve any remaining issues.
By following these steps, you’ll ensure that passwordless sign-in emails from notifications@auth.askable.com arrive in your inbox every time you need them. If you have any further questions or concerns, please reach out to us and we’ll be glad to assist.