My reward says "Rewarded" but I haven't received it
"Rewarded" means we've sent your payment. There's sometimes a short delay before it lands, and a few easy things to check. Follow the steps for your reward method below.
If you're paid by PayPal
Payments can take up to 24 hours after "Rewarded" — and up to 5 business days overall.
Check the PayPal email on your Askable account matches your actual PayPal — see How do I update my Payment Information?.
⚠️ Payments sent to an incorrect PayPal email are not recoverable. Correct it now and future payments will go through smoothly.
Some studies need a verified PayPal — see How do I verify my PayPal account?.
If you're paid by e-gift card
Gift cards arrive by email — check your spam/junk folder first.
You can also redeem from your account: Profile → Rewards → Reward History → view your gift card.
Gift cards can't be combined into one lump sum, but a larger one can be split across retailers.
Choose from retailers in your country: Australia · New Zealand · United Kingdom · United States · Europe
Other common situations
"Only some of my payments arrived"
Each reward is processed separately and may land at different times — check the status of each in Reward History. Some may still be Pending. See Payment timeline & reward status explained.
"I got a gift card for the wrong country"
If a gift card doesn't work where you live (e.g. a US card while based in AU), switch your method to PayPal in Profile → Rewards → Reward Method, and contact Help & support about the affected reward.
"I want to switch between gift card and PayPal"
Change it any time in Profile → Rewards → Reward Method (where both are available in your country).
When to contact us
Reach out via Help & support with your email, study title, and completion date if it's been over 5 business days (PayPal) or you can't find your gift-card email after checking spam.