What "verifying PayPal" means
Some countries require a verified PayPal account as an extra layer of security before you can link it with Askable. A few specific opportunities also require it.
Verification happens directly through PayPal — not Askable. Our platform only checks that your account meets PayPal's requirements; we don't control or influence the process.
📌 Linking your PayPal to Askable is not the same as verifying it. Linking connects your account so you can be paid; verifying is PayPal's own identity check. You can be linked but not verified — that's fine for most studies.
How to verify your PayPal account
Verification with PayPal usually means confirming your identity and linking a valid bank account or card. Follow PayPal's official guide:
My account is verified — now what?
Link it to Askable: Profile → Rewards → Reward Method → Continue to PayPal and sign in.
⚠️ If the PayPal window doesn't open when you press Continue to PayPal, your browser is likely blocking the pop-up. Use the Askable app, allow pop-ups, or try a different device.
I can't verify my PayPal account
That's okay — you can use e-gift cards as your reward method instead (where available in your country). Set it under Reward Method.
I completed PayPal's steps but it still says I'm not verified
Some accounts need extra steps only PayPal can guide you through — contact PayPal support directly.
Some participants have fixed it by removing and re-adding a card in PayPal.
The PayPal Help Center is the best place for verification issues.
But my account is already linked with Askable?
Linking and verifying are separate. You can be linked and still be asked to verify for certain opportunities — that's PayPal's security measure, which we use for some studies.
Changing or fixing your PayPal email
If payments are going to the wrong/old PayPal, update the email in Profile → Rewards → Reward Method — see How do I update my Payment Information?
⚠️ Payments sent to an incorrect PayPal email are not recoverable, so double-check it's right. Once corrected, future payments go through smoothly.
"Rewarded" but nothing in PayPal?
Allow up to 5 business days.
Confirm the PayPal email matches your account.
Still nothing after the window → contact Help & support with your email and study title. See Where can I find my payment?
🚨 For verification problems specifically, contact PayPal directly — they own that process.