Let's face it, no-shows & cancellations are never fun to deal with, which is why we're here to help!
Confirmed Participants receive plenty of clear messaging from Askable around session etiquette and being an awesome Participant, but life happens and things come up.
Here are some common scenarios and how you can tackle them like a pro!
❤️🩹 When a Participant cancels
When a Participant cancels their session, we suggest making good use of the other Participants in the list that are ready to go!
We recommend inviting a few additional Participants to a session, that way you can fill your slots easily.
Don't worry about inviting multiple Participants to a session, If they miss out on the first slot the app will let them know and they will be waitlisted as a backup Participant. You won't be charged for anything over your set quota.
You can also choose to reschedule the same participant who cancelled if they are able to make a future session.
Additionally, managing your participant quotas effectively is crucial. If a participant cancels their session, you can use the spot for another participant without exceeding your set quota, keeping your operations smooth.
👻 When a participant is a no-show
If you've been waiting in your session for up to 10-15 minutes, we recommend sending a quick message to the Participant to check if they are still joining.
Upon sending them a message in the platform, you can also contact them via Email or Phone Call (this is generally quite effective)
If you still have not heard back, please Report it as an issue and move on with a replacement participant from your list.
When deciding whether to report or cancel a participant's session, consider the context. Reporting the Participant notifies the admin team to look into recurring issues and could free up the quota without providing payment to the no-show. Canceling, on the other hand, simply opens up the spot for another participant when no further action or review is required.
☝️ Heads Up!
Participant payments process automatically after a set timeframe. To avoid paying for a no-show Participant, please report an issue before the session ends.
By promptly reporting no-shows, you not only ensure you’re not charged for unfulfilled sessions but also free up the quota slot for a replacement participant. This helps maintain session availability and balance participant allocations smoothly.
From there, we recommend inviting as many people as you wish to speed up the process of getting someone locked in.
⏳ When a participant hasn't responded to an invite
Typically when you send an invite, Applicants will respond almost instantly.
Sometimes there can be a small delay as they might be busy. We recommend giving them a nudge 3-4 hours after you first sent invite. You can repeat this for a few times leading up to their invited session.
Simply click on the Drop Down button next to the participant's name, and click "Resend Invite". This gives them a gentle reminder to confirm their attendance.
For proactive management, aim to give participants ample time to confirm their attendance. Regular monitoring of participant responses helps prevent scheduling issues and optimizes quota usage.
If a Participant isn't responding - feel free to move on with other great participants. You can always invite a few Participants to the same session, first in best dressed!
If you have a preference for a particular participant, you are also welcome to send them a message to help confirm a session time.
Still got questions?
we are happy to help, just connect with us through Live Chat 🤓