"My number is already in use"
This message means there's already an Askable account linked to that mobile number. It's a security measure — we flag it to stop people creating multiple accounts and misusing the platform. 🙅 You almost certainly don't need a new account; you just need to get back into the existing one.
Most likely: you already have an account
Try logging in with a different email address you may have used to create your original account.
I don't remember which email I used
That's okay — your account is tied to your phone number. If you can't recall the email, head to askable.com and use Live Chat (bottom-right) or Help & support. Provide your name, email, and phone number so the team can identify you, and describe the issue. 😊
I deleted my account and now can't sign up again
Deleting an account means the phone number can't be reused to create a new one. Don't make a duplicate — contact Help & support with your mobile number and we'll help. See How do I delete my Askable account?
My verification code isn't arriving
Check the number is correct, including country code.
Wait a moment and resend.
Turn off any VPN (it can block login) — see Use of VPN Connections. Apple users: turn off Private Relay.
Try Wi-Fi vs mobile data, or a different device.
Quick reference
Situation | What to do |
"Number already in use" | Log in with a different email you may have used |
Forgot which email | Contact us with name + email + phone to identify you |
Deleted account, can't rejoin | Contact us — don't create a new account |
No verification code | Check number/country code, resend, turn off VPN |
Still locked out? Contact Help & support — don't create a duplicate account.