If a session ran over its set duration, message us on live chat and we'll arrange an extra incentive payment to the participant based on the extra time. You'll find live chat via the ? help icon in the bottom left of the app.
One session ran over
Don't change the session duration in your study settings after the fact; that affects future sessions, not the one that already happened. Just tell us on live chat:
The study title
The participant's name or session time
Roughly how far over you went
We'll facilitate the top-up payment to the participant.
All my future sessions need more time
If a few sessions in you realise the format needs longer, update your session duration for future sessions. See Can I customise my task or session duration? Changing the duration triggers a review of the incentive, which updates automatically to match the longer commitment. See Can I update my study's incentive?
Unsure which applies? Just ask us on live chat and we'll advise what's best for your participants' experience.