After you submit a study, our team reviews it within 2 business hours on average. You'll get an email when it's approved, and recruitment begins right away. Business hours follow our Australian and London offices, so a study submitted late in your day is typically reviewed and launched the next morning.
What we check
Recruitment feasibility: can we realistically recruit the audience you've set up?
Screeners: do your screener questions actually filter for the people you want? See how screeners work.
Settings: durations, session times, device requirements and study details make sense to participants.
Incentive: the amount matches your audience and the effort involved.
The three possible outcomes
Approved. You get an email and recruitment starts automatically.
Rejected with a reason. The study unlocks so you can edit. Fix the issue flagged in the rejection reason, then resubmit. Common causes include a missing task duration, screeners that can't filter (for example open-text-only screeners), and infeasible audiences.
Returned to draft. Your study goes back to draft without a rejection reason. This usually means your subscription has a limit on how many studies can run at once and you're at it. Wait for a live study to finish, mark a finished study as complete from its ⋯ menu, or talk to us on live chat or your account manager about your plan's limits.
Need something custom? Ask during review
Review is the best moment to request changes our team makes in the backend:
A custom or higher incentive
A session or task duration that isn't in the dropdown, like a 3 hour focus group
A quota above the slider maximum
Submit your study first, then message us on live chat with your study link and the change you need. We'll apply it before the study goes live.
One thing to know before you submit
Screener questions lock once your study is live. Double-check them before submitting. If you spot a problem after launch, contact us on live chat and we can edit screeners on your behalf.