Participant lists are available to export from your study or more specific data can be provided on request through live chat. To get yours:
Open the study for which you need the participant data and navigate to the Overview sidebar by clicking the small (i) information icon in the study header.
Locate the Export participants section and click to export “Screener questions” or “Completed participants” lists, alternatively "Request custom export" to request specific participant data.
For custom exports, message us on live chat or use the chatbot within the Askable platform.
In the chatbot, select: Other > "I need an export of my participant list" and follow the prompts. The export file will be sent back to you via chat.
Include your study title.
Tell us why you need the export.
Our team reviews the request and provides the file if appropriate.
Two limits to be aware of:
Exports only include full participant data once they are marked as complete in your study.
Exports are only available after the study is Active.
Exports are provided in a standard CSV format only, and customization at the time of export is not available.
Custom exports previously handled by engineers are no longer available. Users are encouraged to use the platform’s tools for data segmentation or modify the exported file locally.
After receiving the export, you can open it in a spreadsheet tool to filter or delete unnecessary columns (e.g., names or email addresses). This allows you to create a tailored dataset.
Why exports go through support
This protects participants' confidential and sensitive data, keeps handling in line with our privacy policies, and lets us document every export in case of a data incident.
Additionally, users should specify what data is missing from the platform to justify their request, such as the need to analyze demographics externally or exclude personally identifiable information.
Work with your data inside Askable instead
For most jobs you don't need an export. The participant table lets you view, filter and analyse participant information directly in the platform, much like filtering a spreadsheet, and you can save filter combinations as segments. See How to use segments.If you need to further customize your data, you can modify the exported file locally in a spreadsheet tool by filtering or deleting unnecessary columns.
Can I export participant responses to screener questions?
Yes, you can use the “Screener questions” export that includes basic participant details and full screener responses.
Can I download a CSV of participant information?
Yes, you can download a CSV file by using the export option in the study’s Overview sidebar.
Can I exclude certain fields from the export?
No, exports cannot be customized at the time of export. However, you can modify the file locally to exclude unnecessary fields.