By following these tips, you’ll help researchers get the best results while ensuring a smooth and enjoyable experience for yourself. It’s a win-win!

Show up 5-10 minutes early, whether it’s online or in-person. This gives you a chance to settle in and get ready to give your best.

If you’re doing a session online, please test your internet connection, camera, and microphone ahead of time. Make sure your device is fully charged, or plugged into a power source. You can complete a setup check here.

Find a quiet, comfortable spot where you won’t be interrupted. Turn off the TV, silence your phone, and let the people around you know you need some focus time. If you have little ones at home, try to ensure they’re looked after during your session so you can participate without distractions. We understand it’s not always easy, but it helps everyone get the most out of the experience.

You’re here to share your opinions, so please don’t worry about giving the ‘right’ answers. Just be honest and speak your mind. Your insights will help our researchers shape better products, services, and experiences.

To get the most out of your session, please listen carefully, ask questions if you’re unsure, and give thoughtful feedback. Be as descriptive as possible—elaborate on your thoughts, and speak your mind. The more detail you provide, the more valuable your input will be.

For in-person and online sessions, go for smart casual dress. Wear whatever makes you feel presentable, polished, and most importantly, comfortable!

Life happens. If you need to cancel, please do it as soon as you can or within 24 hours before your session. This gives the researchers time to organise a replacement participant.

Remember, there’s no script. Researchers want your real thoughts, so relax and be yourself. This is your time to share your voice and make an impact—enjoy it!