Overview
You can now see all your completed studies — and exactly what's happening with each payment — in one place: the Completed tab in My opportunities. No more wondering where your incentive is.
A small change to payment timing
From 30 June, study payments are released within 4 business days of completing a study. This short window lets us check each study and keep payments secure and fair for everyone.
You'll always see your expected payment date on each completed study, so you know exactly when to expect it.
Where to find your payments
Go to My opportunities → Completed. For each completed study you'll see:
The study and the amount
The PayPal or GiftPay account it's going to
The payment status
Your expected payment date
Tap any study to see more detail and a progress bar showing where your payment is up to.
What the payment statuses mean
⏳ Processing payment — Your payment is on its way. You'll see your expected date here; most payments are released within 4 business days of completing the study.
✅ Paid — Your payment has been paid to your PayPal account or GiftPay email.
⚠️ Payment failed — Something went wrong sending your payment. Contact support and we'll get it sorted.
❌ Payment cancelled — This study wasn't approved for payment. If you think this is a mistake, contact support.
What you need to do
For most studies, nothing — just keep an eye on the Completed tab and your payment will arrive within the expected window. You only need to reach out if you see Payment failed, or a Payment cancelled you don't think is right.
Still need help?
Head to our website and reach out via the Live Chat in the bottom right corner.
Please provide your name, email, and phone number so our team can help you quickly.