Sometimes you may need to cancel a session due to unforeseen circumstances or emergencies. You can cancel by clicking the Cancel my attendance button found under the session in My opportunities > Upcoming > Click into respective session > Cancel attendance. Before cancelling, it is recommended to contact the researcher to explore rescheduling options and provide an alternative time if possible. This proactive communication ensures better alignment and minimizes disruptions.
A screen will pop up like the below: Please provide a thorough explanation so the team can be aware of why you needed to cancel.
❗️Please be considerate when cancelling your attendance. Your cancellation can affect the research project. Seek to reschedule your session instead of cancelling. You can do this by sending the Research a Message in Messages You will not suffer any penalties as long as you cancel with at least 24 hours notice If a session overlaps with another or needs rescheduling, message the researcher promptly to request a time change, specifying your availability to facilitate re-coordination. If unresolved and within 24 hours of the scheduled time, ensure to cancel with an explanation to avoid further issues.
Handling Overlapping Session Times
If you discover that two scheduled sessions overlap, follow these steps:
Contact the Researcher: As soon as you notice the conflict, message the researcher for one of the sessions to request a time change. Be specific about your availability to streamline the rescheduling process.
Cancel if Unresolved: If the conflict persists and the session is less than 24 hours away, cancel one of the sessions that overlaps. Include a note in your cancellation request indicating the times you are available. This minimizes disruptions and prevents account penalties for missed appointments.
Confirming Rescheduled Sessions
When an interview session is rescheduled, it requires confirmation on your part. Here’s how to ensure you don’t miss the session:
Check for the New Invite: Whenever a session is rescheduled, it will appear as a new invitation within the app.
Actively Confirm the Reschedule: The rescheduled session will remain in "invited" status until you explicitly confirm it. Without confirmation, the session will not proceed, even if you attempt to join at the scheduled time.
Thank you for your co-operation! 😃