If your reward doesn't match what you expected, don't worry — there are a few normal reasons for this, and we're always happy to check a specific one for you.
The most common reason: the study changed after you applied
Research studies are ever-changing, and the incentive can be adjusted over time. The amount you received is the incentive that was advertised at the time you applied — which may differ from what's shown now.
Other reasons an amount can differ
Currency / region: e-gift cards may be issued in a different currency or denomination, which can look different once converted.
AI interviews & duration: for AI interviews the reward is for completing the interview, not an hourly rate — a session that runs a little longer than the estimate is still paid the advertised amount. See AI Moderated Interviews.
Partial / screened-out sessions: some studies pay a reduced amount if you only completed part of it.
"My reward says Pending $0"
A $0 or Pending amount usually means the reward is still being processed or confirmed and the final figure hasn't landed yet. Give it the normal window and check Profile → Rewards — see Payment timeline & reward status explained. If it stays at $0 after processing, contact us.
Still think it's wrong?
If the amount genuinely doesn't match what was advertised when you applied, just reach out via Live Chat / Help & support with your study title, the amount you expected, and what you received, and we'll happily look into it. 😄
Thank you for taking part!